Sundek Decorative Concrete Coatings
  • 07-Sep-2018 to 15-Oct-2018 (CST)
  • Sundek of Austin
  • Austin, TX, USA
  • Competitive
  • Salary
  • Full Time

Responsible for the project and installation planning and execution throughout the planning and installation lifecycle. Gathering and prioritizing products, tools, and equipment for the installation process. Work as the facilitator between the sales representative, crew leader and customer to ensure project vision is achieved and revenue and customer satisfaction goals are met. Pre-empts potential issues and provides effective solutions.

Essential Functions

  • Develop and maintain a good relationship with the customer.
  • Identify new sales opportunities with potential and existing customers.
  • Maintain, monitor and report on production progress, paying attention to deviations from the original production plan; Provide support for other departments as needed.
  • Maintain regular contact with customers and managers to update on production stages.
  • Review all paperwork to prepare for a job.
  • Provide customer feedback to relevant departments about issues to ensure these are quickly resolved and do not arise in the future.
  • Make sure all products are ordered along with tools and equipment to ensure timely installation of the project.
  • Review work orders, drawings, and photos, with the crew and identify unusual requests listed in the scope of work.
  • Develop and coordinate specialized training for production and sales staff on new products being launched and review existing installation techniques.
  • Review weekly payroll work orders to ensure the material usage is entered correctly and any additional hours or material used is approved.
  • Supervise crews to obtain top-quality workmanship, efficiency, employee satisfaction, morale, communication, commitment, teamwork, and pride.

*Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by this position. It doesn't necessarily list all the possible duties that may be assigned.

Qualifications

  • 2+ years of experience in decorative concrete coatings or similar industry
  • Demonstrates aptitude for problem-solving, ability to determine solutions for projects and crew concerns
  • Proficiency in using Microsoft Office Suite applications and SalesForce a plus
  • Valid driver's license; Willing to work on weekends as needed
  • Proven leadership and ability to motivate a production team
  • Customer service skills, both oral and written
  • Well organized and detail oriented
  • Professional, enthusiastic and team-oriented attitude
  • Works well under pressure with the ability to meet tight deadlines
  • Must be comfortable in a fast paced environment
  • Bi-Lingual English/Spanish a big plus
Sundek Decorative Concrete Coatings
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